Privacy Policy

U.S. Art Supply, a brand of TCP Global Corporation, is a supplier of art supplies, including paint, canvas, brushes, easels, and related products. Our online store runs on Shopify.

Information you provide

• Order information: name, billing and shipping address, email address, phone number, and order details. Payment card details are entered into and processed by our payment providers; we do not store full card numbers.
• Account information: if you create an account, your sign-in details, order history, and saved addresses.
• Support information: information you provide when you contact us by chat, email, or phone about orders, returns, or product questions.
• Marketing information: your email address if you subscribe to our emails, and your marketing preferences.
• Loyalty and reviews: information related to our rewards program and any product reviews you submit.

Information collected automatically

• Device and browser information, such as IP address, browser type, device type, operating system, language, and time zone
• Approximate location derived from your IP address
• How you use our site, such as pages viewed, products viewed, searches, items added to cart, clicks, and referring websites
• Identifiers stored in cookies, local storage, session storage, and pixels (see Section 5)
• If you consent to performance cookies, session recordings and heatmaps of how you interact with our pages (see Section 5)

Information from other sources

• Our ecommerce platform, payment providers, and fraud prevention services
• Advertising and analytics partners, such as information about ads you clicked before visiting our site
• Marketplaces and partners we sell through, where you purchase our products through them

Categories of personal information (CCPA)

The table below summarizes the categories of personal information we have collected in the last 12 months.

We use personal information to:

• Process, ship, and support your orders and returns
• Provide customer service, including live chat
• Operate site features such as your cart, search, product recommendations, and saved preferences
• Detect, prevent, and investigate fraud, abuse, and security issues
• Understand how our site is used and improve it, if you consent to performance cookies
• Send marketing emails you have signed up for
• Run, target, and measure advertising, if you consent to targeting cookies and have not opted out of sale or sharing
• Administer our rewards program and product reviews
• Record and honor your consent and privacy choices
• Comply with legal obligations and enforce our terms

We disclose personal information to the following categories of recipients:

Service providers may use personal information only to provide services to us. Advertising partners may also use information they receive for their own purposes, such as improving their ad products and showing you ads on other websites and apps, under their own privacy policies. That use is why some of this activity may be considered "sharing" or a "sale" under U.S. state privacy laws (see Section 7).

Shopify may also use information about your interactions with our store, together with information from other Shopify stores, to improve its products and services, such as fraud prevention and Shop Pay. Shopify does not share this information with other merchants.

We use cookies, local storage, session storage, pixels, and tags. These fall into four categories:

• Strictly necessary: required for the site to work, such as your cart, checkout, security, and recording your consent choices. These are always active. Our customer support chat is also always available.
• Functionality: remember preferences and power features such as recently viewed products, search, and rewards.
• Performance: help us understand how the site is used, including Google Analytics and Microsoft Clarity session recordings and heatmaps.
• Targeting: used by us and our advertising partners to show you relevant ads and measure ad results.

Your consent

We ask for your consent before using Functionality, Performance, or Targeting cookies, wherever you are located. Until you make a choice, only strictly necessary technologies run. You can accept, decline, or choose by category in our cookie banner, and you can change your choice at any time with the cookie icon in the bottom left corner of any page.

Google Consent Mode

We use Google Consent Mode, which tells Google tags whether you have consented. When you have not consented, Google tags do not set or read advertising or analytics cookies. Some Google tags may still send limited, cookieless signals (for example, that a page was viewed, along with the consent status) that Google uses to model aggregate measurement. These signals do not contain cookie identifiers.

Events sent from our platform

Some partners, including Google, receive certain events (such as purchases) directly from Shopify's servers rather than from your browser. Shopify sends these events according to the consent and privacy choices you have made on our site.

Cookie list

A full list of the cookies and similar technologies we use, grouped by category with their provider, purpose, and retention, appears at the end of this page.

You can also block or delete cookies in your browser settings. Blocking strictly necessary cookies may prevent parts of the site, such as the cart and checkout, from working.

With your consent, we and our advertising partners use cookies, pixels, and similar technologies to show you ads for our products on other websites and apps, build audiences, and measure how our ads perform. You can stop this by declining Targeting cookies in our cookie banner or consent widget, or by opting out on our Your Privacy Choices page.

You can also adjust ad settings directly with these partners:

• Google Ads Settings
• Meta Ads Settings
• Network Advertising Initiative
• Digital Advertising Alliance

Under the CCPA and similar U.S. state laws, disclosing personal information to advertising partners for targeted advertising may be considered "sharing" or a "sale," even when no money changes hands. In the last 12 months, we have shared the following categories with advertising partners: identifiers (online identifiers only), commercial information, internet or network activity, approximate geolocation, and inferences. We do not otherwise sell personal information for money.

You can opt out of the sale and sharing of your personal information, and of targeted advertising, in any of these ways:

• Visit our Your Privacy Choices page and click "Opt out." This opts out the browser and device you are using. You can also enter your email address there to opt out your customer account.
• Turn on Global Privacy Control (GPC) in a supported browser or extension. We treat a GPC signal as a valid request to opt out of sale and sharing for that browser.
• Contact us using the details in Section 15.

When you opt out, advertising and retargeting tags on our site stop running for that browser, and Google tags are instructed not to personalize ads. Because opt-outs made through the website are stored in your browser, you may need to opt out again if you clear your cookies or use a different browser or device.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

Depending on where you live, including California, Colorado, Connecticut, Virginia, Texas, Oregon, and other states with comprehensive privacy laws, you may have the right to:

• Know and access the personal information we have collected about you, including the categories, sources, purposes, and recipients
• Delete personal information we collected from you, subject to legal exceptions
• Correct inaccurate personal information
• Obtain a portable copy of your personal information
• Opt out of the sale or sharing of personal information and of targeted advertising (see Section 7)
• Limit the use of sensitive personal information, where applicable. We use sensitive personal information only to provide our services and as otherwise permitted by law.
• Not be discriminated against for exercising any of these rights

How to submit a request

Email support@usartsupply.com with the subject line "Privacy Request," or call (858) 909-2110. Opt-out requests can also be made on our Your Privacy Choices page.

Verification

To protect your information, we will verify your identity before fulfilling requests to know, access, delete, or correct, usually by matching information you provide with information we already have, such as your email address and order details. We do not require verification for opt-out requests.

Authorized agents

You may use an authorized agent to submit a request on your behalf. We may ask the agent for proof of your signed permission and may ask you to verify your identity directly with us.

Response timing

We will confirm receipt of your request and respond within the time required by applicable law, generally within 45 days. If we need more time, we will tell you why and how much longer we need.

Appeals

If we decline your request, you may appeal by replying to our decision or emailing support@usartsupply.com with the subject line "Privacy Request Appeal." We will respond to your appeal within the time required by applicable law. If you are not satisfied with the outcome, you may contact your state attorney general.

Our U.S. Art Club rewards program lets members earn points on purchases and other activities and redeem them for discounts. To join, you provide your name and email address, and we track your purchases and program activity. This may be considered a financial incentive under California law.

You can join by creating an account and enrolling in the U.S. Art Club, and you can withdraw at any time by contacting us. We believe the value of your personal information to us is reasonably related to the value of the rewards offered, based on the expenses we incur to run the program.

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to:

• Fulfill orders, provide support, and process returns
• Maintain business, tax, and accounting records
• Comply with legal obligations
• Resolve disputes and enforce agreements

As a general guide: order and account records are kept for as long as your account is active and as required for tax and accounting purposes; support communications are kept for as long as needed to resolve your request; marketing data is kept until you unsubscribe or ask us to delete it; and cookie retention periods are listed in the cookie table at the end of this page.

We implement reasonable security measures designed to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements. Updates will be posted on this page with a revised "Last updated" date. If we make material changes, we will provide additional notice as required by law.

If you have questions about this Privacy Policy or our privacy practices, or want to exercise your rights, please contact us:

U.S. Art Supply
TCP Global Corporation
6251 Howdy Wells Avenue, Las Vegas, NV 89115
Email: support@usartsupply.com
Phone: (858) 909-2110

The table below lists the cookies and similar technologies used on usartsupply.com, grouped by category.